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Privacy Policy

Welcome to Eco Vegan Panda and thank you for choosing us as your partner on your journey to the eco-friendly sustainable world.

Eco Vegan Panda is the trading name of Europa Exim Limited. We are a small independent online retailer. Our privacy policy will explain how we use the personal information we collect from you, when you visit our website. Our website is PCI DSS compliant.

What data do we collect?

We collect the following data:

  • Personal identification information

  • Name,

  • Postal address

  • Email address

  • Phone number

How do we collect your data?

You directly provide us with most of the data we collect from you. We collect data and process data when you:

  • Register online or place an order for any of our products,

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email,

  • Use or view our website via your browser’s cookies.

How will we use your data?

We use your data to:

  • Process your order and manage your account,

  • Email you with special offers on other products and services we think you might like,

  • Contact you should there be an issue with your order,

  • Process your refund,

  • Marketing purposes but only if you opted for it,

  • We may also send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

We securely store your data through our ecommerce platform where we process all our orders.


If you have opted in to receive marketing information, occasionally we will send you information about our brilliant products that we hope you might like. But don’t worry, you can always opt out anytime you like. Also, you have the right at any time to stop us from contacting you for marketing purposes. If you would like to opt out from receiving marketing communication, please email us at

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. You have the right to:

  • request us for copies of your personal data. We may charge you a small fee for this service.

  • Request us that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

  • Request us that we erase your personal data, under certain conditions.

  • Request us that we restrict the processing of your personal data, under certain conditions.

  • object to our processing of your personal data, under certain conditions.

  • request us that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

After receiving the request, we will respond to you within a month. To exercise any of these rights, please

  • email us at or

  • write to us: Europa Exim Limited, Kemp House 152-160 City Road, London, England, EC1V 2NX

Cookie Policy

A cookie is a small file of letters and numbers that is stored on your device when you visit a website and contains information that is transferred to your computer. This information is sent back to the website on each subsequent visit, or to another website that recognizes that cookie. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, please visit


How do we use cookies?

Our websites use cookies in order to offer a more tailored experience in the future, by understanding and remembering an individual’s particular browsing preferences, and for marketing purposes.

  • Strictly necessary cookies on our websites perform essential functions and enable users to move around our websites and use their features; for example, when users log in to their account, they remember the information in the account.  

  • Performance cookies help us understand how our websites are used by the visitors, so that we can improve what we do online. We use analytics tools for this. They look at things like

  • how long our websites take to load,

  • how they are used, and

  • what information visitors to our sites look at most.

This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily. They also help identify any parts of our websites that aren’t working as well as they should – so we can fix things and make our websites better for users.


  • Functionality cookies allow our websites to recognise you when an individual returns to our websites.  This enable us to remember choices that you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. 


How to manage your cookies

You can select not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy

We regularly review our privacy policy and places any updates on this web page. Current privacy policy was last updated on 05.04.2021.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

  • Write to us at Europa Exim Limited, Kemp House 152-160 City Road, London, England, EC1V 2NX

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Address:             Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

Phone:                0303 123 1113


Terms and Conditions

Welcome to Eco Vegan Panda and thank you for choosing us as your partner on your journey to the eco-friendly sustainable world.

Eco Vegan Panda is the trading name of Europa Exim Limited. Below are our Terms and Conditions. Please read them carefully before using this website.

Conditions of Use

We will provide online retail services to you, which are subject to the conditions stated below in this document. Every time you visit this website, make a purchase, you accept the following conditions.

Privacy Policy

Before you continue using our website, we advise you to read our Privacy Policy which outlines how we use personal data that we collect. It will help you better understand our practices.


Content published on this website (logos, images, texts and digital downloads) is the property of Europa Exim Limited and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Europa Exim Limited.


The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to a newsletter on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

Applicable Law

By visiting this website, you agree that the laws of the United Kingdom, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Europa Exim Limited or its business partners and associates.


Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court in the United Kingdom and you consent to exclusive jurisdiction and venue of such courts.

Comments, Reviews and Emails

Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant Europa Exim Limited non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.

License and Site Access

We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

User Account

If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password).

You are responsible for all activities that occur under your account or password. We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.


Thank you for taking the time to read our Terms and Conditions. If you have any questions or concerns, please feel free to contact us at


- Credit / Debit Cards

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