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  • Where do you ship to?
    We ship UK wide, including Channel Islands and Isle of Man.
  • How much is the shipping cost?
    For a limited time only, we offer free shipping on all UK Orders. When the promotions ends: Shipping cost is £2.50 UK wide, and if your order is over £20, it’s free delivery.
  • What's your return policy?
    If for any reason you are unhappy with your purchase, please send an email to with your name and order number. We will then provide you one of our warehouses’ address, so you can post the products back. We'll refund you within 1-2 days of receiving your package. For hygiene reasons, your item must be unused and in the same condition that you received it to be eligible for a return and full refund. It must also be in the original unopened packaging. Please make sure to return your order within 30-days of delivery.
  • I made an order by mistake or changed my mind, can I cancel it?"
    To cancel your order, please email as soon as you can and if it hasn't already been dispatched then we will issue a refund immediately.
  • What packaging materials you use?
    We use eco-friendly, biodegradable and recyclable packaging materials. Our bubble wrap, mailing bags and glue, all are eco-friendly and biodegradable.
  • My order has arrived and is damaged. What should I do now?
    We are very sorry that your products have been damaged in transit. Please email with a picture of the damaged products and your order number. We will send you a new product or issue a full refund if you prefer.
  • When will my order arrive?
    Your Brilliant Bamboo product will be with you in 3 working days. Please note that delivery times and estimated time may vary due to the ongoing global disruption of the Coronavirus (COVID-19).
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